I clicked Download, but nothing happened
The file may have downloaded without a pop-up. Check your browser’s Downloads list or your Downloads folder. In Chrome or Edge on Windows, press Ctrl + J. Then follow the installation steps.
Mac will not open the app
If macOS cannot verify the developer, close the message. Open System Settings → Privacy & Security, scroll to the blocked app, and choose Open Anyway. Confirm when prompted.
Only do this for the app downloaded here. If the message says the app contains malware or will damage your computer, stop and contact support. For a “damaged” message, download a fresh copy; contact us if it persists.
The ZIP file will not open
Let the download finish first. On Windows, right-click the ZIP and choose Extract All. On Mac, double-click it. Open the extracted app, not the ZIP.
If extraction fails, download a fresh copy and check that your device has free storage.
The old version keeps opening
Close the app and open the new copy you just downloaded. On Mac, replace the copy in Applications. On Windows, check that your shortcut points to the new EXE.
An update is not working
Close the app, check your internet connection and free storage, then restart your device and retry. Follow the update steps for your platform.
Do not uninstall or clear app data as a first step. Contact us if the update still fails.
I cannot sign in
Use your MiraclesOfMind.ca account details. Check your connection and try signing in on the website. If you have forgotten your password, use the password-reset link on My Account.
Will updating remove my information?
A normal update should keep your account and saved app information. On desktop, replace the app itself and leave its data folders intact.